Orders & Shipping
Q: What is the expected delivery time?
A: Order Handling Time is 1 to 3 business days (Monday through Friday). Once your order is processed, it is shipped using one of our trusted carriers. Transit Time is 5 to 12 business days (Monday through Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: How long until my order ships?
A: Our order cutoff is 5:00 PM Eastern Time. Orders placed after that begin processing the next business day, which can add a day. Handling then takes 1 to 3 business days before the parcel goes to the carrier.
Q: Where do you ship?
A: The United States only. We do not offer international shipping at this time.
Q: How much is shipping?
A: Shipping is free on every order, with no minimum purchase required.
Q: Can I track my order?
A: Yes. Once your order ships you will receive an email confirmation containing your tracking number. You can also follow it from our Track My Order page.
Q: Which carriers do you use?
A: USPS, UPS, FedEx and other regional carriers, depending on where you are.
Payments & Billing
Q: What payment methods do you accept?
A: Visa, MasterCard, American Express, Discover, debit and credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.
Q: What currency will I be charged in?
A: Prices are shown and charged in USD, United States Dollars.
Q: Will I pay sales tax?
A: Sales tax may apply depending on your shipping address and local tax rules. Anything owed is calculated and shown at checkout before you confirm payment.
Q: Why was my payment declined?
A: Usually a bank security check, incorrect billing details, or insufficient funds. Try another payment method or contact your bank. Full detail is in our Billing Terms and Conditions.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns must be requested within 30 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags and included materials. See our Refund and Return Policy for the full detail.
Q: Do you offer exchanges?
A: Yes. Email us with your order number and what you would like instead, and our team will arrange it.
Q: How do I start a return?
A: Email support@revealry.com with your order number and the reason for your return. We will send you a return authorization with the instructions and the return address.
Q: Do I pay for return shipping?
A: Not if the item is defective, damaged during transit, or incorrect — we cover that. If the size does not fit or you have changed your mind, the return shipping is yours, and shipping fees already paid are non-refundable.
Q: Do you charge a restocking fee?
A: No. Revealry does not charge restocking fees.
Q: How long do refunds take?
A: Once your return is received and inspected, approved refunds are issued within 7 business days. Allow an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
Order Issues
Q: My package says delivered but I did not receive it.
A: Check your mailbox, front door, neighbours and building office first. If it is still missing, contact our support team and we will work with the carrier to resolve it.
Q: My order is delayed.
A: Carriers can run behind during bad weather or peak periods. Tracking updates as new scans are recorded. If you are worried, tell us as early as you can and we will take it up with the carrier directly.
Q: I received the wrong item or something is missing.
A: Email support@revealry.com with photographs and your order number and we will put it right.
Product Questions
Q: How do I find my size?
A: Every product page carries the measurements, and the size chart sits beside the size selector. Where a style runs small or large we say so in the description.
Q: Are product colours accurate?
A: We work to display items as accurately as possible. Slight differences can occur because of lighting or screen settings.
Q: My item looks slightly different than expected.
A: Minor variations occur between manufacturing batches. This is normal for physical products.
Contact Us
Store Name: Revealry
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: support@revealry.com
Phone: 843-966-0932
Address: 10401-10495 Hallmark Blvd, Riverview, FL 33578
We will answer the phone, and reply to emails within 12 hours during working/ business days.